Benefits

  • Reduce Support Calls into the Call Centre
  • Provide a real-time diagnostic tool that doesn't use historical data
  • Use to independently monitor SLAs with third-party email vendors
  • Address performance history on a per-user basis with historic graphing of Service Quality
  • Provides 'hard evidence' to end users and network managers to reduce finger pointing
  • Results immediately made available to your network management department

End-to-end Email Infrastructure Testing

Eliminate the risk of lost, delayed or non-functional email services

The ISP-I email monitoring module provides 24x7 real-time monitoring of availability and performance of your and competing email infrastructure. The system performs controlled email round-trip testing, across your own and third-party email platforms to ensure that your incoming and outgoing email services are working in a timely manner: end-to-end. The email monitoring module connect to the outgoing (SMTP) mail server, sends test messages to a range of email accounts including third-party platforms, and then will connect and login into all incoming mail server and retrieve the messages.

As each message is retrieved, within a pre-determined amount of time, the individual tests are timed and flagged as successful and the messages are deleted from your email system. If messages cannot be retrieved within allocated time slots then they are marked as failures and real-time SNMP alerts can be triggered and sent to the designated personnel within your company.

All alerts and reports clearly indicate at which stage the end-to-end email test failed, and when it finally arrives the email headers will be logged and made available to you to make problem identification and troubleshooting easier. The email system monitoring can be run simultaneously from multiple locations within our Global monitoring network and at monitoring intervals up to every 5 minutes.


  • Simplifies detection and resolution of problems with email systems, email applications and email hardware/servers Dramatically reduces the time to troubleshoot failed email applications and equipment
  • Provides SNMP alerts with details about problems detected, in your own or competing Email platforms, and includes details about where errors are occurring
  • Minimizes IT cost and expenses
  • Provides overview of a sample email round-trip performance, between your own and third-party servers, to pro-actively locate and fix bottlenecks in your email systems and applications
  • Reduces the risk of loss of customers, revenue and credibility
  • Increases the overall efficiency of e-business operations