Typical Stakeholders

  • Network Operations
  • Sales & Marketing Teams
  • Senior Management
  • Strategic Management
  • Industry & Regulatory Bodies

Monitoring Support Includes:

  • xDSL (ADSL, SDSL, ADSL2+)
  • FTTx (FTTH, FTTC, FTTN, HFC)
  • Wireless (3G HSxPA, WiFi, CDMA, EDGE, GPRS, WiMAX)
  • Corporate LAN & WAN

Why ISP-I

  • Real-time, true end-user Insight into Network & Service performance from the Outside
  • On-demand, fully-managed, outsourced solution - Reduces hardware CAPEX and OPEX costs of maintaining and keeping in-house systetms up-to-date
  • Competitive Intelligence - Real-time, 24x7x365 competitive analysis of how users perceive the reliability and audio service quality of competitive VoIP providers.
  • All IP Connectivity solutions supported - Including xDSL, Cable and wireless (CDMA, EDGE, HSxPA, etc..)

Key Features

  • Real-time Web Interface
  • 'At a glance' customisable dashboard view
  • Multiple levels of drill-down detail right down to a single data test
  • Flexible Hourly/Daily Weekly and historical reporting
  • Continuous or Timeslice view for greater accuracyESQ) - The ISP-I VoIP Module (PDF)

Broadband Data Performance Monitoring and Benchmarking

It is a prevailing myth in system management that if all infrastructure components are working correctly, then the performance of a system as perceived by the end user must be at an acceptable level. Real life experience contradicts this system management logic - the primary way IT operations found out about application and system performance problems is through end user complaints.

One key to dealing with Quality of Experience (QoE) issues is to accurately assess and measure service performance and delivery from the customer perspective - by measuring performance from the customer perspective we give both providers and customers crucial feedback on performance levels and potential causes.

Epitiro's ISP-I is the Internet Industry's definitive CEM Monitoring service to monitor the availability and performance of the Service Provider network (including Cable, xDSL, VPN, CDMA, GRPRS, 3G and WiMAXX), diagnose and correct problems before they impact end users, and verify service level objectives to your end users and customers.

ISP-I allows you to:

  • Proactively identify, triage, and diagnose problems to prevent service downtime and Minimise impact to customers
  • Optimise business outcomes by improving end users’ quality of experience
  • Lower costs by reducing the number of help desk calls and truck rolls from end users due to performance degradation
  • Minimise revenue risk associated with customer loss due to unacceptable reliability or performance problems
  • Drive business revenue by improving the availability of revenue-producing services
  • Mitigate business risks and costs by reducing the number and duration of application outages
  • Manage IT from a business perspective to improve service levels.
  • Translate business goals into IT operational level agreements (OLAs)
  • Ensure alignment between LOBs and IT by measuring and reporting on service levels from the end-user perspective

How ISP-I Works

ISP-I is based on Epitiro's network footprint of test satellites located in geographically and network diverse sites throughout a region under test. These agents function exactly as end-users would do, connecting to your services using standard microsoft windows (tm) RAS and networking features. Connection stats are recorded during connection. Once connected, the satellites perform a series of test and records the following data for your organization and your chosen competitors. All data is reported and available in real-time through the online ISP-I portal:

  • Connection Stats including:
    • Modem Answer
    • Negotiation Time
    • Authentication Time
    • Address Assignment
    • Additionally Connection Failures (with detailed error codes)
  • HTTP Throughput by Region (Cached & Non-cached)
  • FTP Download Speed
  • FTP Upload Speed
  • Raw TCP Throughputs (Up/Down) - to pre-determined end-points both within network core and off-network to International Peering Points
  • Ping Time
  • DNS Time
  • Packet Loss
  • EMail Statistics including
  • Email Round-trip
  • SMTP Failures
  • POP3 Failures

NOTE: Historical and Time of Day reporting options are available for all metrics

Historical and Time of Day reporting options are available for all metrics