- Introduction
- Press Coverage
- Events 2008
- Press Pack
- Document Library
- Careers
An Introduction to epitiro
Here at epitiro our business concept is about enabling network operators, service providers, Corporates and Government Regulators and Industry Bodies to fully and cost-effectively understand Broadband service delivery from the customer perspective. Our unique service offerings combine leading-edge technologies, Competitive Research and consulting services specifically designed to provide a comprehensive, real-time understanding of service quality levels as delivered to the marketplace.
Company History
Established in the United Kingdom in 2000, we have vast experience in the Service Quality, Competitive Benchmark and Customer Experience Management (CEM) markets working with leading international mobile, IP & fixed network operators around the World. Centrally located in the waterfront area of Cardiff, the capital city of Wales, we are a profitable, privately-owned company funded by the management team. With a very strong customer base as a reference, we are today recognized as a quality vendor of value-added service solutions.
We enjoy significant strengths in today's IP communications market space:
- Clear technology leadership in the Broadband Benchmarking market
- A clear focus on all IP Communications
- Extensive Broadband Voice, Video & Data experience and expertise
- A comprehensive suite of tried & tested industry-leading IP communications applications
- A rapidly growing Customer-base that includes 'Best-of-breed' Organizations around the world
Adding value to your business - Outside Insight
The Managed Services Portfolio epitiro provide is crucial to network operators, service providers, Multi national enterprises , Government Regulators and Industry Bodies around the world for a number of key reasons:
- Helps Optimize network performance with the customer as the focus for this
- Delivers Service Assurance and Service Management Performance data
- Helps establish and monitor Key Performance Indicators (KPI’s) for IP service delivery
- Increases Customer Satisfaction by understanding actual customer experience and capturing diagnostic data from the end users environment and so contributes to reducing churn
- Increase ARPU by providing real-time Broadband performance data to service agents at the point of sale
- Allow Product/Service differentiation
- Provides a methodology to compare peer group performance across the geography of a country and contribute to National development and Growth Targets for delivery of broadband services across the consumer population
We offer a broad suite of Data & VoIP Customer Experience Management (CEM) & Service Quality Management (SQM) solutions that can be seamlessly integrated into any current or future access environment including:- Dial-up, Cable, XDSL, 2G and 3G Wireless, Femtocell and WiMAX
Industry Associations
femtoforumThe Femto Forum is open to mobile operators, telecoms hardware & software vendors and developers and industry bodies that want to contribute to the global deployment of femtocell technologies. The Forum directs technical activities aimed at achieving high levels of product interoperability, provides information on the benefits and capabilities of femtocell technologies and deployment, and highlights innovation.
