What service levels are your Customers experiencing?
In order to effectively manage bandwidth costs and prioritise customer-affecting faults, stakeholders need to know the quality of experience (QoE) impact on subscribers yet most network monitoring systems stop short of providing actual customer experience metrics. Information from the core may not indicate the performance from a particular BRAS or MSAN, and certainly doesn't provide a view on any particular subscriber.
ISP-I ™ provides the missing 'customer-experience' intelligence with a granularity that spans to the furthest reaches of your network - to the BRAS and subscriber premises itself. It even reports on your competitors .
Used by major ISPs worldwide ISP-I ™ is the industry's choice solution for real-time customer experience data.
Key Performance Indicator data on metrics such as TCP Throughput, HTTP Speed, Latency, Packet Loss, VoIP and Video quality are captured, analyzed and presented to you on-line, in real time.
Features
- Broadband, Voice and Video Analysis from a Consumer Viewpoint
- Hardware & Software Probes scale to cover your network
- On-Line Dashboard puts real-time data at your fingertips
- Auto Alerts notify your NOC & Call Center about customer-affecting faults
- Epitiro analysts are available to help investigate problems and author reports
Benefits
- Reduce unwarranted bandwidth costs
- Prioritize NOC tickets from a customer QoE view
- Create marketing messages based on independent expert opinion
- Manage QoE with real-time intelligence
- Competitive analysis enables you to manage market positioning
Epitiro works as a true partner for the whole journey by first designing and installing a network monitoring system designed to meet your needs. And when the data starts coming in, our Support and Analyst Team provide a bespoke on-line dashboard, automated alerts, reports and expert analysis on demand.
ADSL, Cable, FTTX or WiMAX, ISP-I™ gives you the end-to-end KPI intelligence you need to manage your network from the customer perspective.
