Professional Services
Expertise + Knowledge + Competency
Epitiro Professional Services ensure that your IP-based products and services are delivered on time, implemented in line with industry standards & benchmarks, and provide independent, on-going real-time monitoring & reporting of Service delivery quality from the Customer's perspective.
Expertise
Epitiro has developed a wide range of IP-based expertise in working with top management, from strategic positioning, Quantative SLA definition through to driving & monitoring operational improvements.
Knowledge
There is no substitute for knowing an industry sector or a market in detail. Epitiro Professional Services draws upon years
of direct experience advising senior personnel in the Telecoms Industry. Through our focused practice areas, we help clients
navigate change and deliver results to stakeholders.
Competencies
Epitiro is a world leader in the Telecoms Industry for our understanding of how IP-based markets evolve in the converging broadband, wireless and IP-enabled environment and we consult on a range of strategic and operational issues. The benefits of our knowledge and approach are that it allows us to profile the key drivers of both churn and market share and accurately assess your relative performance vis-à-vis competitors in that market.
- Key Performance Indicator (KPI) identification
- KPI definition
- KPI Compliance Reporting
- Service Level Agreement (SLA) metric identification
- SLA Definition
- SLA Compliance Reporting
- Competitive Intelligence
- Industry Benchmark Analysis
