Our Industry Competitive Benchmark Reports provide:

  • 24 x 7 x 365 real-time access to live & historical competitive research
  • industry-standard benchmarks, KPIs, KQIs & ratings
  • Detailed information on how you rank alongside your national & International Competitors in terms of customer experience and core service performance.
  • Information on the performance of other National & International Providers so you can compare Service Levels
  • Manage & Monitor service level agreements (SLAs) to guarantee standards of performance

Strategic Broadband Benchmarking - identifying "best practice"

As the World's leading independent, trusted authority on Broadband benchmarking we conduct both Public and Private benchmarking & Performance ranking reports for the industry. These reports serve to assess the experience of end-user service levels, providing data on service level delivery and competitive intelligence.

Our industry studies for Government & Service Providers provide up-to-the-minute competitive benchmarking reports on key service quality performance indicators. We have implemented an extensive global test & measurement network and related infrastructure using our ISP-I customer-centric reporting platform. Our network replicates true user activity across the major ISPs (by market share), in a region under test, to ensure a rounded and statistically accurate view of true end-user experience.

Benchmarking will help explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, the results facilitate improved performance. Benchmarking should not be considered a one-off exercise. To be effective, it must become an ongoing, integral part of an ongoing improvement process with the goal of keeping abreast of ever-improving best practice.

Types of Benchmarking

There are a number of different types of benchmarking that Epitiro typically offer today:

Type Desription Typical Purpose
Performance or Competitive Benchmarking Service Providers consider their position in relation to performance characteristics of key Broadband services. Benchmarking partners are typically drawn from the same service sector. Assessing relative level of performance in key areas or activities in comparison with others Broadband providers in the same sector and finding ways of closing gaps in performance

Internal or Op-Co Benchmarking This category typically involves benchmarking businesses or operations from within the same international organisation (e.g. Broadband units across different countries). The main advantages of internal benchmarking are that access to sensitive data and information is easier; standardised data is often readily available; and, usually less time and resources are needed. There are few barriers to implementation as our benchmarking practices are easily transferred across the same organisation in many countries.

Several business units within the same organisation exemplify good practice and management want to spread this expertise quickly, throughout the organisation
International Broadband Benchmarking Best Broadband practitioners are identified and analysed elsewhere around the world, (occasionally because there are too few benchmarking partners within the same country to produce valid results). Globalisation and technology advances are increasing opportunities for international projects.

Effective international Benchmarking will :

  • serve as independent advisor to Provders & Government on broadband;
  • serve a 'critical knowledgeable friend' to government;
  • build a consensus view to create a coherent plan to help achieve Government's Broadband goal;
  • be open to all stakeholders to contribute to our work;
  • Drive National revenues & increase GDP by improving the availability of revenue-producing services;



Where the aim is to achieve "world-class Broadband" status or simply because there are insufficient"national" businesses against which to benchmark.