- International Broadband Benchmarking
- Triple-Play Testing
- KPIs, KQIs & SLAs
- Website Testing Service
Benefits
- Turns network data into powerful, real-time business knowledge
- Identifies & hi-lites Customer-centric Quality of Service failures instantly
- Optimizes network operation from the Customer Perspective
- Reduces cost and complexity of converged networks monitoring and service quality management
- Easy integration with other leading system vendors
Key Features
- Any access technology - Any Service - Any Network - 24 x 7 x 365
- Customer-Centric Service Assurance Information
- Fully Integrated hardware and reporting platform across all access types, services & networks
- Browser-based portal - very flexible and very powerful user interfaces
- Infrastructure & Vendor independent
KPIs, KQIs & SLA - Definition and Monitoring
- Who has worked with the World's leading Fixed & Wireless Service Providers to define Fixed & Wireless KPIs and KQIs?
- Who do the World's leading Fixed & Wireless Service Providers choose for independent, truested service quality reporting?
- What's the best way to ensure you are meeting your service delivery commitments to your customers?
The answer is Epitiro.
Our globally-deployed ISP-I platform provides the most reliable KPI, KQI & SLA data available in the Service Provider domain - giving you the objective, independent business intelligence you need to ensure all parties are meeting their commitments. Our fully-outsourced service monitoring & reporting platform provides the most independent, cost-efficient and reliable reporting data available today.
Epitiro's ISP-I platform automatically monitors service Key Quality Indicators (KQIs) related to Service Level Agreements (SLA) with your partners and, more importantly, your customers by receiving Key Performance Indicators (KPIs) from ISP-I network probes deployed at the network edge.
ISP-I's approach is composed of a top-down hierarchical relationship between three main service assurance perspectives:
- Customer layer – reflects product offerings and is assembled from product quality and Service Level Agreements (SLAs)
- Service layer – reflects service quality and is captured by Key Quality Indictors (KQIs)
- Network layer – reflects network resource performance and is captured by Key Performance Indicators (KPIs).
KPIs and aggregated KQIs are reported via an intuitive and personalized real-time Web interface, and as comprehensive downloadable reports in industry standard formats (CSV, Excel -XLS, Adobe PDF, XML, Custom Feeds). The KPIs and KQIs represent well defined service quality measurement points (based on our history dealing with some of the World's leading SPs) on which both internal and external Service Level Agreements (SLA) may be defined.
End-user Service Quality Monitoring
ISP-I provides service KPIs and KQI for different services such as data, Video and Voice instantly reporting the end-user perceived service quality. Apart from providing valuable service quality information, the service interface also reports performance metrics vital for the management and optimization of your service portfolio. Based on the reporting provided by ISP-I, operators and service providers can get a clear overview of the performance profile of different services (time of day, day in week, etc) These reports provide critical business intelligence.
SLA Monitoring
In today’s highly competitive environment an important way of gaining competitive advantage is to build an understanding of how the end users perceive the service quality. Aggregating the data on the basis of different types of customer products ISP-I provides a customer centric view of Quality of Service information. Thanks to the simplicity in the user interface of ISP-I - different user groups or departments can design their own personal view, account managers can have dedicated real-time QoS and performance reports for particular important accounts.
Fig 1. Typical Data Network KPI Dashboard view
