Reducing Churn
All operators need to be concerned about churn and remaining competitive with rivals in the market. As the network backhaul infrastructure evolves to support new technologies that require more and more bandwidth, service providers need to gain real-time, end-to-end insight into network performance in order to ensure service quality.
Epitiro provides network operators with the tools they need to enhance network performance and reliability, ensure customer satisfaction and reduce churn. In addition, we can also offer the same levels of insight into your competitor networks as we do of your own services.
- Marketers can use this independently sourced data for subscriber recruitment or retention campaigns. For example, an ISP that wants to distinguish itself as ‘best for game playing’ can publish independent data on low latency and high reliability figures. Working as a partner, Epitiro can help to analyse the data and provide necessary reports.
- Experience Managers can use the data to ensure services are meeting quality targets, and take immediate and effective action where issues are occurring.
- Network Managers can use the 3rd party, empirical data where supplier services are also offered to the competition. As an example should you share wholesale services or other infrastructure (Email, VoIP, etc.) with competing ISPs Epitiro’s solutions will provide insight into wholesale service outages or any time-of-day or day-of-week variations evident and ensure a level playing field across all wholesale customers.
The ISP-I™ real-time ranking engine provides you with valuable independent benchmarking data on-line, on demand.
The whitepaper Managing Costs and Quality explains how operators can ensure wholesale bandwidth is distributed where it’s required and to justify additional capacity spend based on clear intelligence.
