SLA Management
Whether you are a client or provider of IP services it is imperative to have independent, real-time data on Key Performance Indicators (KPI) and quality performance to guarantee that services are operating at desired levels.
Epitiro's broad protocol and technology coverage means that fixed and wireless networks operators and their customers can now perform end-to-end system testing of all their managed IP services on a single test platform. Epitiro can provide QoS / QoE metrics for each voice, video, or data service.
Epitiro’s range of ISP and MNO/MVNO monitoring solutions enables all parties to have real-time and historical KPI data for the purpose of preparing SLA reports and addressing issues in their infancy.
Tests across any number of Access Networks are possible as is a wide range of KPIs from Epitiro’s Test Applications.
Key SLA measurements supported include:
- Accessiblity
- Retainability
- Throughput
- Mean Time To Repair (MTTR)
The whitepaper Managing Costs and Quality explains how operators can ensure wholesale bandwidth is distributed where it’s required and to justify additional capacity spend based on clear intelligence.
