Spend Management

At any given minute of the day there are number of ‘faults’ displayed on NOC screens. Addressing all of the alerts and alarms may not be achievable - so how do you prioritise which faults to repair?

Epitiro’s customer experience data empowers NOC staff to prioritise customer affecting faults. By making the Epitiro screen the starting point, maintenance staff can be effectively and efficiently deployed to maintain customer quality of experience levels.

Without proactively understanding subscriber quality of experience levels, service providers must rely on complaints via the Call Centre whenever customer- affecting faults occur. It’s an inefficient and undesirable means of feedback.

With Epitiro’s real-time data, not only can the NOC proactively address customer-affecting faults, the can inform the Call Centre so that any complaints can be met with a satisfying “we’re working on it now” response.

The whitepaper Managing Costs and Quality explains how operators can ensure wholesale bandwidth is distributed where it’s required and to justify additional capacity spend based on clear intelligence.