Mobile Network Operator Performance Measurement
The challenge for mobile operators is to meet the quality expectations of subscribers while maintaining margins, customer quality targets and rolling out newer, faster services.
No doubt your network management systems provide information on your core network. But how do you know the actual quality of experience (QoE) achieved by your subscribers?
Epitiro provides Mobile Network Operators with subscriber Quality of Experience (QoE) intelligence for measuring service delivery of key services services. Our ipQ and ISP-I solutions collect data from an actual subscriber viewpoint and makes it available in real-time for MNOs and MVNOs to manage QoE from end to end. By understanding QoE MNOs and MVNOs can:
• Manage services to meet quality targets
• Rationalise infrastructure spend
• Prioritise customer-affecting network faults
• Source independent verification of service performance for marketing campaigns
• Benchmark improvements over time
• Manage wholesale supplier quality
Epitiro’s data collection methodologies include crowd sourcing with ipQ and dedicated probes with ISP-I .
Click on Access Networks and Test Applications to understand more about the technology or review Business Benefits to discover the advantages of an Epitiro consumer experience monitoring solution.
- Download Managing Costs and Quality and BT21CN Case Study to see how ISPs and MNOs/MVNOs benefit from Epitiro's customer experience solutions. National Broadband Analysis Case Studies lists examples of our work with Regulators. In Resources you'll find sample reports Epitiro and our partners have published on broadband performance in various countries.
