Broadband

Broadband

Broadband

Network Operators need to ensure that their networks are able to meet the QoS contracts in their service level agreements (SLA), and they want the ability to anticipate customer-affecting problems in the supporting infrastructure that could lead to non-compliance. In addition, providers must measure and optimize services to minimize network costs and increase return on investment. This is a challenge because of the dynamics of a growing customer base, changing technology and evolving service offerings.

Numerous components are involved in delivering any broadband service. They include the transmission layer (DWDM, PDH, SDH, SONET), the broadband layer (ATM, Frame Relay), the radio layer (GSM, GPRS, UMTS), the IP layer (MPLS), the access layer (ADSL) and  the application servers (DNS, RADIUS, mail, video, SMS, Web, LDAP).

Epitiro's ISP-I is the World's leading end-to-end solution for fixed and wireless broadband service assurance and SLA management. ISP-I provides all the Key Performance Indicators (KPIs) required to fully test and monitor broadband service quality from a consumer viewpoint. 

A modular solution with configurable parameters based on  the access technology. For example, the service connection methodology can be adjusted to suit the various models used in ADSL, Cable, FTTX, 3G, WiMAX and LTE networks. Additionally KPI metrics and thresholds on popular broadband applications such as Email and Video, and specialist areas such as PSTN Voice, SMS, and QoS/MPLS can be defined and tested in real-time 24x365.

All KPIs, alert states and reports are easily accessible using the ISP-I reporting portal.

 

 

To understand more about how the KPIs are collected and to see the full extent of metrics Epitiro can collect download the KPI Packs document.