Dig deeper

How does Epitiro work?

Simply plug in an Epitiro Virtual Customer Agent, get it online with a Wi-Fi or Ethernet connection and directly control it from a browser connected to your cloud-hosted account.

By scanning the Wi-Fi, connecting to different available networks, testing browsing and running remote speed tests, you can test and measure your customer’s entire network performance wherever you are.

Key benefits include:

• Automated reports and performance alerts
• Connect to any available network
• Test on your schedule or execute manually as required
• Continuous control of Agents for remote investigation and troubleshooting
• Eliminate wasted site visits, lower costs and get 24/7 visibility of your customers’ service performance

Why is Epitiro so accurate?

Network metrics, viewed in isolation, do not tell the whole Wi-Fi story.

You may know the performance of a particular access point or network switch but this doesn’t tell you how well the Wi-Fi service is performing end-to-end, from a user’s perspective.

With Epitiro, you can see how data is being carried right across the network, from the end-point service to the customer’s connected device. Critically, you can also see how the component parts of the Wi-Fi network are interacting, and how this is affecting what the end user will actually experience.

Performance alerts

Alongside real-time and historical reporting, you can also set performance alerts which make most sense to you – for example, when your average speed or connectivity success rate drops below your set threshold.

Alerts can also be shared automatically with the most appropriate contact to resolve the problem. For example, a poor performance or service availability alert at your customer’s business or warehouse would trigger an alert to your designated technician.

Data can also be easily integrated to your data lake allowing you to mine the data with your own analytics.

How much does it cost?

Advance Features for

IT Service Providers
Managed Service Providers
Small Enterprise

ViC Agent Price +

$10 per agent per month (billed annually)

Includes:

  • myEPITIRO Professional Web Portal and Mobile Application
  • Advanced Performance Analysis
  • Custom Performance Alerts
  • Comprehensive Integrated Wi-Fi Analyzer

CONTACT EPITIRO SALES

Ultimate Control and Capability for

Network Service Providers
Mobile Network Operators
Large Enterprise

ViC Agent Price +

$15 per agent per month (billed annually)

Includes all myEPITIRO Professional features plus:

  • Captive Portal Authentication Performance
  • Custom Test Configuration
  • Support for LTE Performance Monitoring
  • 802.1x EAP-TLS Certificate Authorization
  • Custom Integration with Your BI Tools

CONTACT EPITIRO SALES

How to measure and monitor Wi-Fi performance through your customers’ eyes

How to create a scoring system to help you define ‘good’ or ‘poor’ Wi-Fi service

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