Epitiro FAQs
Epitiro’s remote internet performance monitoring solution allows businesses to check they are getting the service they’re promised.
With Epitiro, you can remotely monitor internet speed, reliability and uptime 24/7, ensuring your connection meets service-level agreements (SLAs) and identify issues before they impact operations or customer satisfaction.
Wi-Fi performance can be measured by testing key metrics, such as speed, latency and packet loss, that affect user experience. With Epitiro, you can monitor these continuously and score performance objectively.
Epitiro combines these to provide a clear Wi-Fi performance score, helping you track trends, pinpoint issues and benchmark against industry standards or internal targets.
The first step is to identify what is causing the issues. By using Epitiro’s plug-in agent or downloading the app, you can remotely diagnose connectivity problems, whether it’s slow speeds, high latency, dropped connections or Wi-Fi signal issues.
You can also use our AI-powered Expert Analysis function to discover not just what issues are occurring and where – but why they may be happening. In most cases, it will suggest a solution or recommend the best course of action to resolve the issue.
With Epitiro, you can easily measure and score internet connectivity at any property. Our plug-in agents or mobile app allow you to run tests that assess key performance metrics, such as download and upload speeds, latency, packet loss and Wi-Fi signal strength.
The results are compiled into a simple connectivity score, giving you a clear, consistent way to benchmark your properties, track improvements and prove service quality to tenants, visitors or stakeholders.
A good remote internet performance monitoring solution should provide accurate, independent and actionable insights into your network performance. Key features to look for include:
- End-to-end visibility: It should measure performance across the entire connection, giving the complete picture.
- User-experience focus: The best solutions measure from the user perspective, showing what your customers, guests or employees are actually experiencing.
- Continuous monitoring: Real-time, 24/7 remote monitoring helps detect issues as they happen, not just during scheduled tests.
- Remote access: The ability to monitor and troubleshoot remotely, without needing on-site technicians, is essential for scalability and convenience.
- Clear diagnostics: It should not only detect problems but also help you understand the root cause
- Next-step recommendations: Advanced solutions, like Epitiro’s AI-powered Expert Analysis, go further by suggesting actionable next steps.
- Custom reporting: Easy-to-understand reports allow you to track trends, benchmark performance, and demonstrate service quality.
Ultimately, a good solution helps you fix issues faster to guarantee you or your customers the best possible service.
With a remote internet performance monitoring system, such as Epitiro, you can effectively diagnose and resolve issues without being physically on site. These systems act like virtual technicians, continuously monitoring network conditions and capturing real-time performance data. They enable you to detect faults, identify common issues and gain full visibility into user experience from any location, 24/7.
Improving internet performance in rural and remote areas often requires a combination of technical fixes and long-term investment. Many rely on funding programmes, such as the BEAD Program or Universal Service Funds, to expand broadband access.
Epitiro’s solution not only helps you monitor performance and troubleshoot issues but it also enables you to prove compliance with funding programme requirements. Many funding initiatives require providers to demonstrate that their networks meet thresholds.
With Epitiro, you can:
- Provide independent, third-party verification of service performance
- Generate reports that meet regulatory and funding criteria
- Monitor continuously to ensure you stay compliant and eligible for ongoing or future funding
- Pinpoint where the issues stem from
Epitiro makes it easy to meet these obligations. Our remote internet performance monitoring solution offers independent verification of service quality, giving you the evidence needed to demonstrate compliance with funding or regulatory standards.
With Epitiro, creating customizable performance dashboards is simple.
Dashboards are user-created displays of key performance charts, images, texts, and other elements, that you can share with your customers, management, or other stakeholders.
The dashboards can be embedded on a webpage or a URL can be generated and shared to show live performance.
With Epitiro, creating customizable performance dashboards is simple.
Dashboards are user-created displays of key performance charts, images, texts, and other elements, that you can share with your customers, management, or other stakeholders.
The dashboards can be embedded on a webpage or a URL can be generated and shared to show live performance.
Too much traffic for the network capacity is a common problem – this can be many users, or applications and programs consuming all the capacity. The internet is a shared highway, and many users, or a very large load, can cause congestion. If your network works well during quiet periods but performance drops at key times of the day, this is a sign that somewhere in your network, or on the path your traffic is taking, there is a congestion problem. The key is to identify what activities, or which connections are being slowed down, the issue could be over the air – the Wi-Fi, or inside your network, or in the interconnect, or path your traffic takes through the internet.
Connecting to Wi-Fi over a weak, or low-bandwidth channel – typically on the 2.4GHz band, will limit your speed. The network can only go as fast as your slowest link.
Poor uplink speed from your Internet Service Provider – many home networks have much faster download speeds than upload speeds. Applications such as video calls and file transfers to cloud servers need good upload speeds and good download speeds.
Wi-Fi authentication issues typically prevent devices from connecting to the network, often due to incorrect credentials, configuration errors or hardware problems.
With Epitiro, you can run diagnostic tests and examine detailed message data showing exactly where an authentication attempt failed or was rejected. Our AI assisted analysis will often do the hard work for you and present the most likely reason based on an automated analysis of the data.
Captive portals and splash pages are often used on public or guest Wi-Fi networks to prompt users to accept terms, enter credentials or make a payment before gaining internet access. However, they can sometimes cause connection problems or block users from going online.
With Epitiro, you can test the entire process from the user perspective, automatically navigating the same steps to measure performance, reliability and success. You can also see the time taken at each stage of the process to quickly spot bottlenecks or problem points.
There are many tests available to monitor internet performance:
- Wi-Fi radio scans
- Speed
- IPERF3
- FTP
- HTTP
- Ping
- DNS
- Traceroute
- Ports scan
- Applications
Think of an internet performance monitoring agent as your virtual technician. It’s a small device or app that constantly checks how your internet is really performing, just like an engineer world.
Epitiro’s agents – available as plug-in hardware or mobile and desktop apps – run automatic tests on the key metrics that matter most.
Yes, you can. Internet performance monitoring doesn’t have to involve complicated tools or technical expertise. With Epitiro’s easy-to-use app, you can monitor your internet connection right from your smartphone, tablet or desktop – whether you’re at home, in the office or on the move.
The app enables you to run a range of diagnostic tests, giving you instant insights into your network’s performance. You can see detailed information about download and upload speeds, signal strength and even the time it takes for websites or apps to load.
One of the biggest advantages of using a remote performance monitoring app like Epitiro’s is its simplicity. No specialist networking knowledge is required to use it. The app presents results clearly, allowing you to easily identify issues.
Yes, monitoring a Wi-Fi 7 network is possible. Epitiro has developed the first Wi-Fi 7-capable internet performance monitoring solution, known as the 6177 agent. This tool allows organisations to monitor, test, and troubleshoot their networks remotely, supporting not only Wi-Fi 7 but also earlier standards such as Wi-Fi 6 and Wi-Fi 6E.
The device is designed to help IT teams maintain network performance during technology upgrades, removing the need to replace monitoring hardware each time a new Wi-Fi standard is introduced. It can be used to measure high-speed internet connection (tested at speeds over 750 Mbps) and works with Ethernet as well as LTE, cellular and 5G networks.
Reducing the need for on-site visits to resolve internet problems largely comes down to having the right remote monitoring tools in place. These tools allow you to identify, diagnose and often resolve connectivity issues without needing to send a technician to the physical location.
By using remote internet performance monitoring solutions – whether hardware-based or app-based – you can continuously track network performance from anywhere. When issues arise, these tools provide alerts or notifications, so you can respond quickly – often much faster than sending an engineer to site.
