Customer Experience Analysis Solutions
With revenue growth dependent on subscriber uptake of new services, now is the time for operators to ensure those services meet customer expectations.
But how do you know if your subscribers are getting what they expect? And how do you get this vital information?
Download our new whitepaper Quality of Experience Measurement
Building on years of leadership in the customer experience management (CEM) market, Epitiro puts customer experience intelligence at your fingertips.
We measure right from the device - the smartphone, tablet or computer - and provide not just technical KPIs, but quality analysis of web surfing, VoIP, Video and Game Playing. Imagine thousands of subscribers being measured and reported in real time.
Who benefits?
Internet Service Providers (ISPs) and Mobile Network Operators (MNOs) use our Quality of Experience (QoE) data to ensure subscriber quality targets are achieved. Wholesalers and Incumbents use QoE data to prioritise client-affecting faults and manage SLAs. Regulators and Governments benefit from Epitiro's independently sourced performance data for benchmarking and international comparison of broadband services.
